Calling all fresh-faced folks!
Got a question about our Hand Perfumed Wipes?
Don't be shy, give us a holler! Whether you're looking for a quick clean-up on the go or just want to chat about the amazing scent of our wipes or even custom design and scent order, we're all ears.
And if you need help with an order, make sure to include your order number and the date you placed it, so we can assist you in a jiffy.
Let's get fresh together!
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Frequently asked question
The processing time for orders is typically the same day. Delivery times may vary, ranging from next-day delivery in some cases to up to 5 days, depending on the city. For Europe, you can expect delivery within 1-3 days, while Canada typically takes 1-4 days, and the US may take 2-5 days for delivery.
Link to your shipping policy.
Depends on the nature of your order, custom design, and scent. We normally process orders within a week and the rest is shipping days!
Return: Due to the unique nature of our offerings, we do not accept exchanges or returns.
Refund: If you received a package that has been damaged during shipment, you must inform us within 7 calendar days of the delivery date
To file a claim, please email help@kasaraatelier.com with the following information:
Claims will not be processed if the above documentation is not submitted
We are unable to process a claim for a product damaged during transportation after 7 calendar days from the delivery date.
If you discard the products and are unable to provide documentation of the damaged item(s), we will not be able to honor a refund or replacement.